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Frequently Asked Questions

Preparing For Your Tour

I don't have a confirmation email.
Once you have booked your tour and we have received all of the necessary information from you, you will be emailed a confirmation with a voucher attached. The voucher is what you need to print and take with you, or have pulled up on your phone, as it contains your detailed meeting instructions. If you have not received a confirmation email, please make sure that we have received all of the necessary information from you. Many tours require additional sizing information before we can officially confirm the booking. For these tours, submitting payment does not confirm your booking, we need all of the necessary information before we can book your tour. Please log into your account or contact us to finalize these details. If you have submitted the required information and still have not received this confirmation, please contact us.
Is transportation provided?
Yes, this information is provided on the tour page. Additionally, pre-trip information and detailed meeting instructions can be found on the tour voucher attached to your confirmation email.
Will the trip still operate if it is raining?
Our tours operate rain or shine. The weather in Jackson Hole is difficult to predict and changes quickly. Always be prepared for wind or rain, just in case!With that said, safety is our guide’s first priority and if weather conditions are unsafe, the trip will be canceled and we will provide a refund. This typically only happens with severe weather or lightening but can occur for other acts of nature, as well.
What if my tour is canceled due to weather?
When a tour is canceled due to weather, your guide will contact you via cell phone. If they are not able to reach you, they will be at the meeting location to inform you that the tour cannot operate due to weather conditions. Our tour operators notify us within 24 hours of the tour being canceled, at which time we issue the refund. The refund can take 5-10 days to show up on your credit card statement.

Pricing FAQs

What is Book Now/Pay Later?
The Book Now, Pay Later option requires a 5% non-refundable deposit at the time of booking. You will see this option during checkout. The remaining balance is automatically processed two weeks before the date of the first tour on your invoice. You will receive an email reminding you of this payment five days beforehand. You must contact us before this date if you need to update your payment method. If your card is declined, your reservation will be canceled.
Can I pay in cash?
We require payment at the time of booking and do not accept cash. We accept all credit cards including American Express.
Should I tip my guide?
Our drivers and guides work hard and certainly appreciate tips if you enjoyed your experience. It is customary to tip your guide 20%, but this is entirely up to you.

Tour Details

Am I guaranteed to see wildlife?
While wildlife is abundant in this area and you will see a variety during your tour, we do not guarantee large wildlife sightings like moose, elk and bear. Tours that are wildlife specific will provide more wildlife opportunities than tours that are specific to another activity. There is so much to see in this area so keep your eyes peeled at all times to spot them. Book one of our wildlife tours to get a more immersive wildlife experience!
My child is just below the required weight/age restriction. Can they still come?
Due to safety regulations, many of our tours are strict on the requirements. There are some exceptions, so please make sure to speak with an agent about the tour you are interested in.
Do you provide food?
Many of our tours provide food, ranging from light snacks to feasts. These details are mentioned on the individual tour pages. Additionally, many can accommodate dietary restrictions, but make sure to let us know ahead of time!

Booking Your Tour

I'm traveling with a group. Can you accommodate all of us?
Yes! We have worked to organize tours for many groups. Please visit our Contact Us page and send an inquiry that includes your name, phone number, group size and tour(s) you are interested in. We will get back to you within 24 hours to get your group taken care of and booked on some awesome tours.
The tour I want isn’t showing availability.
If the tour you are interested in is not showing availability on our website, please contact us to speak with an agent as we may still be able to accommodate you.
What is your cancellation policy?
We allow cancellations up until 24 hours before your schedule tour departure time. There are no refunds issued for cancellations inside of 24 hours.

Company FAQs

What are your hours of operation?
During the summer and winter season we are in the office 7 days a week, from 8:00 AM – 5:00 PM Mountain Time. Outside of peak seasons our normal hours are 10:00 AM – 3:00 PM Monday – Friday. You can always message us at [email protected] and we will get back within 24 hours.
What is the best way to contact you?
The best way to reach us is by emailing at [email protected] or sending an inquiry from the reservation you are trying to book. We respond to all messages within 24 hours. Please note that we do not receive text messages.
Can you recommend local places to eat or things to do in town?
Absolutely! Check out the blog posts under the Plan tab to learn about some of our favorite places to eat and recommendations for what to do in town when you're not on tour. Don’t ever hesitate to ask us any questions!