Tourbase

Frequently Asked Questions

Company FAQs

What are your hours of operation?

During the summer and winter season we are in the office 7 days a week, from 8:00 AM – 5:00 PM Mountain Time.

Outside of peak seasons our hours are 10:00 AM – 3:00 PM Monday – Friday.

You can always message us at [email protected] and we will get back within 24 hours.

What is the best way to contact you?

The best way to reach us is by emailing at [email protected] or sending an inquiry from our Contact Us tab. We respond to all messages within 24 hours.

Can you recommend local places to eat or things to do in town?

Absolutely! Check out the Plan tab to learn about some of our favorite places to eat and recommendations for what to do in Jackson Hole or Yellowstone.

Don’t ever hesitate to reach out with any questions!

How does Tourbase work? Are you a tour operator?

Tourbase is run by a team of locals that has vetted and partnered with our favorite tour operators. We form unique parternships with the top-rated tours to allow guests to easily book the very best of Jackson Hole & Yellowstone in a convenient way. We don't mark up the tours so you can be assured you get the best prices too.

How far is Glacier National Park from the airport?

Glacier National Park is about 25 miles or a 30-minute drive from Glacier National Airport (FCA). There are shuttles available from the nearby towns of Whitefish, Kalispell and Columbia Falls.

Pricing FAQs

What is Book Now/Pay Later?

The Book Now, Pay Later option requires a 5% non-refundable deposit at the time of booking. You will see this option during checkout. The remaining balance is automatically processed two weeks before the date of the first tour on your invoice. You will receive an email reminding you of this payment five days beforehand. You must contact us before this date if you need to update your payment method. If your card is declined, your reservation will be canceled.

Can I pay in cash?

We require payment at the time of booking and do not accept cash. We accept all credit cards including American Express.

Should I tip my guide?

Our drivers and guides work hard and certainly appreciate tips! If you enjoyed your experience it is customary to tip your guide 20%, but this is entirely up to you.

What is the Book Now, Pay Later option?

The Book Now, Pay Later option allows you to book your tour, while only paying 5% at the time of booking. You will see this option at the checkout page. Note that the 5% is non-refundable. The remaining balance for your tour is automatically processed two days before the date of the first tour on your invoice. Note that if your card is declined and you do not provide another form of payment your reservation will be canceled.

Can I pay in cash?

We require payment at the time of booking and do not accept cash. We accept all credit cards including American Express.

Should I tip my guide?

Guides work extremely hard to bring you the best experience possible. If you have a good experience and can appreciate their hard work then tipping is highly encouraged! It is a great way to make their day and invest in the local community.

Tour Details

Am I guaranteed to see wildlife?

While wildlife is abundant in this area and you will see a variety during your tour, we do not guarantee large wildlife sightings like moose, elk and bear. Tours that are wildlife specific will provide more wildlife opportunities than tours that are specific to another activity. There is so much to see in this area so keep your eyes peeled at all times to spot them. Book one of our wildlife tours to get a more immersive wildlife experience!

My child is just below the required weight/age restriction. Can they still come?

Due to safety regulations, many of our tours are strict on the requirements. There are some exceptions, so please make sure to speak with an agent about the tour you are interested in.

Do you provide food?

Many of our tours provide food, ranging from light snacks to feasts. These details are mentioned on the individual tour pages. Additionally, many can accommodate dietary restrictions, but make sure to let us know ahead of time!

If my child is below the height/weight restrictions, can they still participate?

Due to safety regulations, some of our tours have strict on the requirements. There are some exceptions, so please make sure to speak with an agent about the tour you are interested in.

Booking Your Tour

I'm traveling with a group. Can you accommodate all of us?

Yes! We have worked to organize tours for many groups. Please visit our Contact Us page and send an inquiry that includes your name, phone number, group size and tour(s) you are interested in. We will get back to you within 24 hours to get your group taken care of and booked on some awesome tours.

The tour I want isn’t showing availability.

If the tour you are interested in is not showing availability on our website, please contact us to speak with an agent as we may still be able to accommodate you.

Do I get fully refunded if I cancel my tour?

We get it, plans change. Thus you'll get a full refund as long as you cancel in advance of the cancellation window (i.e. 24 hours or the specific window for your tour). If you choose to use our "Book Now, Pay Later" feature and only pay 5% to book your tour rather than the full amount, the 5% is non-refundable.

What is your cancellation policy?

We allow cancellations up until 24 hours before your schedule tour departure time for most tours. There are no refunds issued for cancellations inside of 24 hours. Some tours have a longer cancellation policy and these will be cleary noted in the tour description.

Preparing For Your Tour

I don't have a confirmation email.

Once you have booked your tour and we have received all of the necessary information from you, you will be emailed a confirmation with a voucher attached. The voucher is what you need to print and take with you, or have pulled up on your phone, as it contains your detailed meeting instructions. If you have not received a confirmation email, please make sure that we have received all of the necessary information from you. Many tours require additional sizing information before we can officially confirm the booking. For these tours, submitting payment does not confirm your booking, we need all of the necessary information before we can book your tour. Please log into your account or contact us to finalize these details. If you have submitted the required information and still have not received this confirmation, please contact us.

Is transportation provided?

Yes, this information is provided on the tour page. Additionally, pre-trip information and detailed meeting instructions can be found on the tour voucher attached to your confirmation email.

Will the trip still operate if it is raining?

Our tours operate rain or shine. The weather in Jackson Hole is difficult to predict and changes quickly. Always be prepared for wind or rain, just in case! With that said, safety is our guide’s first priority and if weather conditions are unsafe, the trip will be canceled and we will provide a refund. This typically only happens with severe weather or lightening but can occur for other acts of nature, as well.

What if my tour is canceled due to weather?

When a tour is canceled due to weather, your guide will contact you via cell phone. If they are not able to reach you, they will be at the meeting location to inform you that the tour cannot operate due to weather conditions. Our tour operators notify us within 24 hours of the tour being canceled, at which time we issue the refund. The refund can take 5-10 days to show up on your credit card statement.

Is transportation included in the tour?

This depends on the tour. Some tours may include round trip pickup from your hotel, however most will provide you with a meeting location where the tour begins. See the tour details page to see where the Meeting Point is. If you need transportation, please contact us and we can provide recommendations for great services and free shuttles.

Where is my confirmation email?